iClean

iClean from INVISUS Direct – A Solid Entry-Level Security Support Offering

The INVISUS iClean service is the least expensive of the INVISUS services, and therefore is good as an entry-level trial service if you're skeptical about the ability or service-level of INVISUS support technicians. It essentially consists of unlimited PC security phone support from U.S.-based security experts, so if you already have all the Internet security software you need but would like to have technicians on call for those times when you'd like to have a U.S.-based PC security expert (you may notice a slight Utah accent if you listen carefully) do a comprehensive system cleanup, or answer your questions about how to keep yourself safe on the Internet, or just need Internet security advice and support, then iClean is a great way to get started with INVISUS.

Be forewarned, however: the support you get can be addictive. You'll probably be upgrading to iCare (so you can get the INVISUS support and peace of mind for EVERYTHING relating to your PC) the first time your PC makes you want to tear your hair out over something that's not security related. So in choosing the plan that's best for you, remember that iClean is limited to help for security-related matters and concerns.

Here's what's included in iClean:

Initial Setup

Trained technicians will ensure that you receive the following personalized service:

• A comprehensive initial security assessment for your PC.
• A deep system cleanup to identify and eliminate all kinds of malware, hidden or not: viruses, spyware, adware, backdoors, keystroke loggers, rootkits, hijackers, and other malware resident on your system.
• A special communications tool from INVISUS named Envoi, which will deliver real-time Internet safety alerts and up-to-the-minute info about iClean right to your desktop.
• A personalized security audit and consultation, including recommendations on how to maximize your security options using your current programs and other helpful tools available.
• An highly secure INVISUS Customer Center online account so you can manage your subscription details and get access to a wide variety of tutorials, education materials, and support options.

Ongoing

• Security Checkups on Demand – The iClean support technicians will, at your request, provide remote service including a visual check and deep system scan for viruses, spyware and related security problems, as well as a review and optimization of your Microsoft Windows settings, Internet browser security, and more.
• System Cleanups on Demand – Using specialized tools and utilities, a trained technician will find and remove unnecessary or unused files that can cause security problems, performance slowdowns and annoyances, and eradicate the hidden and hard-to-remove viruses, spyware, keystroke loggers, adware, rootkits, hacker tools, and other malware that might be causing problems on your PC.
• Security Consultation Service – The trained INVISUS support and security experts will analyze your current protectionmeasures and offer customized recommendations on how to maximize your security options using your existing security programs as well as other helpful software tools that are available.
• Important Security Alerts – INVISUS will provide real-time warnings of impending cyber-crime threats, virus outbreaks, and other important safety advisories – delivered right to your desktop.
• Technical Support – The most important part of iClean (as with all the INVISUS services) is the unlimited, no-extra-fees phone access to U.S.-based support and security experts. Support Hours are 7am to 8pm MST Monday through Friday, and 7am to 3pm MST on Saturday.

Pricing

Please note that the Initial Setup includes the first month's subscription fee. Thus, you pay the Initial Setup fee at the time you first subscribe, and the monthly subscription fee each month beginning 30 days after you subscribe.

• Initial Setup Fee:
  $29.99 per PC
• Monthly Subscription Fee:
  $9.99 per PC

Subscription Commitment

INVISUS requires a one-year commitment following a 30-day trial period (the fee for which is included in the Initial Setup Fee). Most personal services these days (think cable or satellite TV or cell phone service) require similar commitments but without the trial period.

Cancellation Policy

If you are not happy with the INVISUS service you receive during the first 30 days, you can cancel and avoid paying any cancellation penalty or subsequent monthly fees. If you cancel anytime after the first 30 days but before the one year anniversary of your initial subscription date, they reserve the right to charge you a $45 early cancellation fee to help INVISUS cover their costs. They will often waive that fee upon request, however, IF you encounter a problem that they can't resolve or IF in their judgment they need to do so to be fair to you. They evaluate it on a case by case basis and do not routinely waive the cancellation fee.

The Initial Setup fee, however, is non-refundable – which is totally understandable given the value it offers in the first place. Where else can you get your system completely cleaned up by plain English-speaking experts following a malware attack for $29.99?

System Requirements:

• Windows:
  • 2000 Pro (128 MB RAM)
  • XP Home/Pro (128 MB RAM)
  • Vista Home Basic (1.5 GHz CPU Dual Core or 2.5 GHz Single Core and 1 GB RAM)
  • Vista Home Premium / Vista Business / Vista Ultimate (1.5 GHz CPU Dual Core or 2.5 GHz Single Core and 2 GB RAM)
• Pentium class PC or higher or equivalent (i.e. Intel, AMD, etc).
• 400 MB hard disk space.
• Dial-up or Broadband Internet connection.
• Web Browsers:
  • Internet Explorer 5.5 or higher
  • Netscape 6.0 or higher

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